All Entries Tagged With: "Sales Process"

Great Training = Great Employees!

Great Training takes practice and knowledge of human performance improvement principles. Your job is to evoke a knowledge transfer that makes an impact to specific business results that are measurable and defined.  But, not everyone listens to you. (Surprise!)

Here are some solid, human performance principles that you can incorporate into your training regardless of your curriculum that will encourage and motivate anyone. 

Check your Attitude, Behavior and Sales Training at the door!

Attitude / Behavior / Technique

There are 3 elements that determine your success in sales. These 3 elements are

Attitude / Behavior / Technique

No Sales Professional at ANY level will truly ever master these untamable life-forms!

Meet the Metrics! Sales Management Madness.

YOUR SALES MANAGER IS NOT AVAILABLE TO ANSWER THAT QUESTION.

YOUR EXPERIENCED SALES REP  JUST LOST ANOTHER SALE.

THE TEAM NEEDS TRAINING…(AGAIN). What is the problem here?

GET A GRIP! Resolve Issues that Hinder High Performance Selling.

Resolving Issues

As a Trainer, we want to work with others to quickly resolve solutions to problems. But, many times, it is difficult to resolve issues when you don’t know HOW TO solve the problem! In the day-to-day sales function, problems and conflicts arise all the time. How do you handle these performance issues?

Watch Out! Your Customer is Evaluating YOU!

Evaluating Customer Experiences

To discuss and deliver a training program on “Evaluating the Customer Experience”, expect that your audience will give you highly charged feedback that is vocal, interactive, and filled with very personal testimony – positive and negative. Why? Depending on the customer service outcome, in any given shopping experience, organizational and human behavioral psychology are forced into one place – revenue gain or loss at the expense of an emotional consumer.